Following are the most commonly asked questions about RollKall's ability to track your location via your phone's GPS. Click a link below to jump to the question and its answer.
Why does RollKall need my location information during the shift?
Does RollKall track my location everywhere I go even when I am not working a shift?
Can shift location tracking be turned off?
If I turn off my GPS or deny RollKall all location information, can I still use the app?
How does RollKall know my location? What is the technology behind it?
Why does RollKall need my location information during the shift?
RollKall requires a device’s location during clock in and clock out in order to confirm that the officer has arrived and is available for their shift. It also serves to ensure the officer is at the correct location for the job or if they may be too far from the job site.
The RollKall mobile app may request permission to access background location information in order to confirm that an officer is on-site at the correct location for the duration of the shift. Location information is requested in order to provide a better service to both the officer and the shift coordinators and to provide added safety.
Location information also alerts the job coordinators to possible issues. This is most helpful during a large event where coordinators and supervisors can see deployment of active officers and allow for a rapid response time in case issues arise.
Does RollKall track my location everywhere I go even when I am not working a shift?
No. RollKall only requests location information during clock in/clock out, and throughout the duration of the shift (if enabled by the agency). Once the shift has ended, location tracking is disabled and RollKall does not request or record officer location information.
Can shift location tracking be turned off?
Yes. The department has the ability to turn off location tracking during the duration of the shift by deselecting the setting Require location tracking for officer jobs.
If “Require location tracking for officer jobs” is deselected, why is RollKall still asking for my location?
RollKall requires location information during clock in and clock out in order to ensure that the officer has arrived at the correct location of the job. Once the initial clock in location is obtained, location information is not requested or recorded again until final clock out. The Require location tracking for officer jobs setting only turns off location tracking during an active shift.
Is RollKall sharing my location information with any third party or using it for any nefarious purposes?
No. RollKall only requests location information in order to confirm that the officer has arrived and is available for their shift. This information is stored internally and securely with limited access, and is not shared or exposed to other organizations. RollKall does not use location information for any other purpose.
If I turn off my GPS or deny RollKall all location information, can I still use the app?
Yes, officers can still use the application to apply to jobs, receive payments, and see upcoming and completed jobs, but officers will not be able to clock in and work new jobs. RollKall requires location information during clock in and clock out in order to ensure that the officer has arrived at the correct location of the job.
How does RollKall know my location? What is the technology behind it?
On both iOS (iPhones) and Android (Samsung, LG, Pixel, etc) phones, RollKall relies on the phone manufacturers to report the location information. EVERY PHONE IS DIFFERENT and location information is reported on a combination of GPS, Cell Tower, and Wifi information in order to determine the most accurate location available. The location precision varies based on these factors and therefore might be wrong sometimes depending on the location of the job.
RollKall depends on the device to provide the most accurate location information possible and does not have the capabilities to know the location of the officer otherwise.
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