RollKall has 4 types of users. The Super Administrator is not a term you will see in the application, but is a type of Admin/LEA that is designated during the Training process as the only individual(s) who should adjust Agency Settings.
Also per best practices, your Agency's Super Administrators will determine who fulfills the appropriate roles.
For more details, we recommend you refer to the Agency User Role Capabilities Matrix.
The Agency Point-of-Contact should be 1-2 individuals in your agency who will manage the Agency Settings portion of the application. While they can also act as Admins or LEAs and can create and manage jobs, they are the only ones in your department who should adjust the Agency Settings area of the application.
Remember: This user type is not found in the application. It's a best practice during Training to designate 1-2 individuals to perform this role. All Admins/LEAs can change Agency Settings. And any Agency Settings change any Admin/LEA makes changes that setting for your entire agency. Thus, it is best to limit who is designated to make those changes.
|Admin/LEA||Those who manage and create jobs. They should not go into the Agency Settings portion of the application. If they believe default settings should change, they should contact their Agency Point-of-Contact. Also, if additional Staff or LEAs need to be added to the account, they should contact their Agency Point-of-Contact.|
Staff/Coordinators can manage their own jobs. They cannot approve or view Officer invoices. There is a slight difference between these roles, however:
Coordinator: Is not a direct employee of an LEA. Coordinators also have their own RollKall portal.
Those with the ability to view jobs and reports.
|User||Any first responder that uses the RollKall mobile app to sign up for jobs. This could be a Police Officer, Firefighter, etc.|