You can manage payments directly in your Portal or you can pay invoices via ACH without logging into your Portal. This article addresses both methods for managing payments.

You can see invoices in your Client Portal, whether they are RKPay or Manual invoices.

Manage payments in your Portal

By clicking the Payments option in the navigation bar at the top of the page, you can see the statuses of invoices that haven't yet been approved, paid or that you are disputing. 

On this page you can:

Approve or dispute invoices

Pay invoices

Manage invoices you are disputing

View recently paid invoices

Approve or dispute invoices in your Client Portal

1. Click the Pending Review tab.
2. To approve or deny an invoice, perform any of the following:

• Find the invoice you want to review the details of, click it, and then after review, click Approve Invoice or Dispute Invoice in the upper right header bar as appropriate.
• Find the invoice you want to work with, then click Actions > Edit Invoice  or Dispute Invoice as appropriate. 
• To approve multiple invoices, select the checkboxes to the left of the invoices you want to approve, then click Approve Selected in the upper right Pending Review header bar.
• Click Approve All in the header bar to approve all invoices at once.

Pay invoices in your Client Portal

1. Click the Awaiting Payment tab.
2. To pay an invoice or multiple invoices, perform any of the following:

• • • Find the invoice you want to pay, click it, and then after review, click Pay Invoice in the upper right header bar. Or click Change to Pending Review if you want to deny the invoice. Then, click the Pay button. 
      
      
    • Find the invoice you want to pay, then click Pay Now as appropriate. Then, click the Pay button. 
      
      
    • To pay multiple invoices, select the checkboxes to the left of the invoices you want to pay, then click Pay Selected in the upper right Awaiting Payment header bar. Or click Pay All to pay all invoices at once. Then, click the Pay button. 
      
      

Note: In each scenario above, prior to clicking the final Pay button, there is a Change Payment Method link available if you wish to change your payment method.

Manage invoices you are disputing in your Client Portal

When you raise a dispute the officer is immediately notified, and is requested to log into RollKall to review the dispute. The officer has the ability to either amend their invoice and resubmit it with changes or to leave a response for the client for review. While RollKall provides a mechanism for officers and coordinators to communicate with you through the platform, we highly encourage a verbal discussion to resolve any conflicts and we encourage officers to work directly with you. 

Note: RollKall does not mediate disputes: The contract and relationship is between the officer/coordinator and the you. We do not have the authority to change invoices, charge different rates, etc.

Once an officer has edited an invoice so it is correct and is no longer in dispute, perform the following procedure.

1. Click the Disputes tab.
2. Find the invoice, click it, and then after review, click Change to Pending Review in the upper right header bar as appropriate.
3. Now you can approve and pay the invoice.

View recently paid invoices

Clicking the Recently Paid tab displays a list of invoices paid in the last 6 months. If you wish to see invoices from a custom time period, we recommend you run the Payment History Report.

Make ACH Payments without an account

1. Click the link in the email that indicates you have an invoice to pay.
   Review the invoice details.
2. Select whether you want to pay the invoice via Credit Card, Bank/ACH, or Check by mail.
3. Perform the following as appropriate:
   • If you selected Credit Card or ACH, enter the required information; then click the blue Pay button at the bottom of the page.
   • If you selected Check by mail, click the Download invoice PDF button, print out the invoice and mail it, with your remittance to the address listed on the page.