Remember that if an Officer's status changes (the officer leaves your department or is suspended, for example), you will need to change their status. Many departments also follow a policy that requires annual Officer reverification.
If you are trying to manage Officers who are asking for initial approval into RollKall, refer to this article.
- For officers whose status you wish to change, search for them on the Officers page, and after locating them, click Actions>Edit.
The Edit Officer page opens.
Click the Verification tab, and in the Vetted Status field, select the appropriate status.
| Status | Description |
| New | This status is auto-assigned by RollKall to Officers who have started a profile but haven't yet submitted it. |
| Pending | This status is auto-assigned by RollKall to Officers who have submitted a profile but are awaiting verification. |
| Verified | This status should be assigned to Officers whose credentials have been verified and can start working RollKall Off-Duty jobs. |
| Denied | This status should be assigned to Officers whose credentials are insufficient and therefore should not be assigned to jobs in RollKall. |
| Hold | This status should be assigned to Officers who aren't working Off-Duty jobs due to being placed on Desk Duty, are injured, or temporarily unavailable, and so forth. |
| Expired | This status is auto-assigned by RollKall to Officers whose verification (which is 1 year long by default) has lapsed. |
| Pending Reverification | This status is auto-assigned by RollKall to Officers who have start a profile but haven't yet submitted it. |
| Suspended |
This status should be applied to Officers who are on suspension. Selecting this option opens another page where you can indicate:
Note: Officers cannot apply to or be assigned jobs during the suspension period although they can see jobs in the app. |
- Click the Save button.
The Officer's status has now been updated in the RollKall system.
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