Remember that if an Officer's status changes (the officer leaves your department or is suspended, for example), you will need to change their status. Many departments also follow a policy that requires annual Officer reverification.
If you are trying to manage Officers who are asking for initial approval into RollKall, refer to this article.
- For officers whose status you wish to change, search for them on the Officers page, and after locating them, click Actions>Edit.
The Edit Officer page opens.
Click the Verification tab, and in the Vetted Status field, select the appropriate status.
|New||This status is auto-assigned by RollKall to Officers who have started a profile but haven't yet submitted it.|
|Pending||This status is auto-assigned by RollKall to Officers who have submitted a profile but are awaiting verification.|
|Verified||This status should be assigned to Officers whose credentials have been verified and can start working RollKall Off-Duty jobs.|
|Denied||This status should be assigned to Officers whose credentials are insufficient and therefore should not be assigned to jobs in RollKall.|
|Hold||This status should be assigned to Officers who aren't working Off-Duty jobs due to being placed on Desk Duty, are injured, or temporarily unavailable, and so forth.|
|Expired||This status is auto-assigned by RollKall to Officers whose verification (which is 1 year long by default) has lapsed.|
|Pending Reverification||This status is auto-assigned by RollKall to Officers who have start a profile but haven't yet submitted it.|
This status should be applied to Officers who are on suspension. Selecting this option opens another page where you can indicate:
Note: Officers cannot apply to or be assigned jobs during the suspension period although they can see jobs in the app.
- Click the Save button.
The Officer's status has now been updated in the RollKall system.