RKPay is RollKall's payment processing system. It allows Clients to pay electronically, whether through eCheck, ACH, debit or credit card. When the Client pays via RKPay, the payment process is visible to the LEA user and Officers can be paid directly to their bank account or through the Agency payroll.

Understanding the RKPay Process

Troubleshooting

Resources

Understanding the RKPay Process

1. Invoice Submittal (Officer): At the end of the job, after clocking out, the Officer will be asked to confirm their time at the job site, and add any additional items, photos or documents. 
2. Client Reviews Invoice (Client): Once the invoice is confirmed and submitted for payment, the client is presented with a copy of the invoice to review and either approve or dispute.
3. Client Approves Payment (Client): Once the client has approved the invoice, the RollKall platform will prompt them to pay the invoice which can be done through the emailed invoice or on the Client Portal.
4. Payment Processing (RollKall): Once the client has released payment for the invoice, RollKall processes the invoice based on the client's preferred payment method. 
5. Payment Released (RollKall): Once RollKall receives confirmation that the funds have been released by the client's payment provider, these funds are released to Officers and paid within 24-48 hours.
6. Disputes (Client/Officer): If a client disputes an invoice, the Officer and the coordinator are both notified, and are encouraged to work directly with the client to resolve the matter. Once the matter has been resolved, outside of RollKall, you can amend their invoice and re-submit it for approval.

Troubleshooting

The Client is taking a really long time to pay for their invoice. What can I do?

Officers and Coordinators are encouraged to remind the Client about the payment in hopes it speeds things along. Coordinators are welcome to reach out to their Account Manager at RollKall and our team would be happy to put in a call to the Client to remind them of the outstanding invoice as well. RollKall is not the reason for a delayed payment as it's entirely dependent on the Client to take action.

How will I know why the Client is disputing an invoice?

The Client is required to enter in a reason for the dispute when submitting. The Officer and LEA will be able to view the reason.

Resources

1. Manage Payments Learn more

2. RKPay Payment Processing in RollKall Learn more